Purchase from an ECHO dealer

ECHO only sell through a network of carefully selected, professional garden machinery dealers. These dealers are best placed to offer you the expert sales and aftersales advice needed when purchasing handheld, outdoor power equipment. Each dealer has many years of experience in servicing, setup and using this equipment and can answer any product questions you may have.

To find your nearest authorised dealer, use our Dealer Locator tool. This is the only way of ensuring that the dealer you choose is an approved agent and qualified to support your purchase.

 

Click and Reserve

For customers who already know which product they wish to purchase, ECHO offer a ‘click and reserve’ service. This provides you with the convenience of purchasing online but with the peace-of-mind that comes from buying from a ‘bricks-and-mortar’ dealership.

 

Reserving a product online

To use, simply select the product you wish to purchase using the ‘Reserve Online’ button on the product page. If a product is out of stock, this function will be disabled. Once reserved, the product is added to a shopping basket. Ensure that you have selected a local dealer from where you wish to pick up the product from. Your selected dealer is given at the very top of the web page. You can change the selected dealer at any point before checkout, simply click the ‘change’ button at any time.

 

Checkout of product

Once you have finished shopping, click on ‘My Basket’ to complete the checkout process. Returning customers will be asked to supply their username and password – this will speed up the checkout process. Confirm the quantity of the order and the order value. Then continue by clicking ‘Checkout now’.

Next, provide your billing and payment details. Payment can be made using either a credit or debit card. You must read and agree to the ECHO terms and conditions before proceeding with payment.

Upon completion of the process, you will receive a confirmation email giving you details for picking up your purchase.

 

Pick up of product

Once your chosen dealer has completed the setup and pre-delivery inspection of your product, they will call you to arrange a convenient time for you to pick up your purchase. They will also ‘hand-over’ the product to you and ensure that you are comfortable with the operation of the machine.

 

Top handle chainsaws

Please note: ECHO will not provide the click and reserve service for top handle chainsaw sales where the customer does not posses the relevant professional qualification. Upon collection of the product, the customer must present proof of certification BEFORE the dealer will handover the chainsaw.

 

Click and Reserve – FAQs:

Question: How long will it take after I have reserved a product before it is ready for collection?
Answer: This will depend on the stock availability of the dealer. We typically envisage a turnaround time of 2-3 working days from the day of reservation. If you have not received notification from your dealer after four days, please contact Customer Services on 01844 278 800 quoting your order number.

Question: Do you sell ECHO tools outside of the U.K.?
Answer: No. for sales outside of the U.K., please visit the ECHO global website to find your local distributor. They will be able to advise you regarding your nearest ECHO dealer.

Question: Can I return a purchase made via the click and reserve service?
Answer: Yes, providing you adhere to the ECHO terms and conditions

Question: Can I have the product shipped to my house?
Answer: No, ECHO only sell via authorised dealers. Your product will require a full Pre-Delivery Inspection (PDI) and a handover before you can take ownership.