Where can I purchase ECHO Power Tool products?
ECHO products should only be purchased through authorised specialist dealers, who are located nationwide throughout the UK. A dealer will be appointed to sell ECHO power tools after being fully trained in the sales, service and aftercare support structures - ensuring each dealer is fully equipped to sell ECHO products.
How can I find my nearest authorised ECHO dealer?
Locating your nearest authorised ECHO dealer has been made easy with our on-line dealer finder. Enter in your postcode details to the dealer locator, which is found on the homepage as a link option. Alternatively please call our customer service department on 0800 597 7777 to discuss where to find and purchase ECHO products.
How can I tell if the seller I am buying from is an authorised specialist dealer?
The dealer locator on this website will only provide you with authorised and registered dealers or you can call us to discuss any queries with dealer authenticity on 0800 597 7777. It is advisable to always check the seller is authorised before the point of purchase, as only registered dealers will be able to provide outstanding aftercare support, plus warranties, approved servicing and quality care to ECHO products sold.
Are warranties provided on ECHO products purchased?
Be confident in the knowledge that ECHO products purchased from authorised ECHO dealers are ALL covered by a warranty.
For the domestic market, ECHO power tools are covered with a FIVE-YEAR warranty, providing peace of mind at the point of purchase. ECHO products give total reassurance to the domestic user. The design and build quality is of the highest standards as ECHO products are built for the durable needs of professional users. The professional market for ECHO is also covered by a TWO-YEAR warranty.
In order to qualify for the warranty cover, the product registration and servicing requirements must be met and maintained. It is recommended for product support and for the overall purchasing experience, including the warranty cover, to ALWAYS purchase ECHO products through authorised specialist dealers.
ECHO dealers are fully trained in the servicing and warranty registration process and are there to support from the point of purchase through to the after care needs on all ECHO products.
How do I source the correct ECHO products for my user needs?
The ECHO product range consists of brushcutters, chainsaws, hedgecutters, power blowers, power pruners, plus other tools and accessories. Each product offering within its category has individual benefits and usage levels depending on the needs and requirements of the users. For example a professional tree surgeon may require a skilled top handle chainsaw, which a domestic user will not need. It is best in all circumstances to seek advice on the purchase beforehand.
ECHO will cover a product to suit all user needs if it’s manufactured within the product range. Information is provided within the product section of this website, featuring key highlights of the individual product you have selected to view. This may help as a guide in the decision making process as to why one product may suit specific user needs over another.
The local specialist ECHO dealer will also be able to provide full product support to cater for user needs. Or alternatively a call to our customer service team on 0800 597 7777 will point you in the right direction of any product queries or questions that you may have. There is also a brochure and pricelist available, providing the option of looking for the ideal product(s) at leisure. A copy of the brochure can be ordered and sent through the post via this website by clicking on the “Brochure Request” link on the homepage.
How do I choose the correct chainsaw for my needs?
ECHO dealers will be able to provide detailed and specific advice on purchasing chainsaws and other products offered within the range. However an overview guide for buying the correct chainsaw is given below:-
- Consider what the saw will be needed for and what size is required.
- Check the safety features and vibration levels.
- Consider how long you will be using the saw for at a time.
- Consider the noise levels.
- Consider safety clothing that may be required for the task.
- Look into the power available. Seek advice on control levels.
- Check comfort levels, the power-to-weight ratio and ease of use.
Always seek specialist advice from ECHO dealers before purchasing a chainsaw or other ECHO product.
What safety features should be considered on ECHO products?
Bear in mind that accidents can happen when working with machinery. ECHO products are all fitted with a range of safety features, which your local authorised dealer will be able to explain in detail.
All ECHO chainsaws are fitted with inertia type automatic chain brakes, which are fitted as standard to ensure that the chain stops instantly in the event of “kick back”. Plus ECHO chainsaws have group controls fitted, which provides excellent control and throttle lockout for safety. ECHO Brushcutters are all fitted with a safety feature of throttle lock to avoid accidental acceleration.
For more details on safety features at individual product level, please speak with your local authorised dealer or call our customer service department on 0800 597 7777.
Some general advice on safety is included below:-
- A machine/cutting tool and any protective features should be
inspected regularly.
- Protective clothing recommended, should be worn.
- It is advisable to be of clear and focused mind when operating
machinery.
- Remain aware of conditions and the environment that the equipment
is being used in.
ECHO offers a range of safety clothing, which is available to compliment and use in conjunction with the on-board safety features of ECHO products. Further information and full advice on safety and clothing is recommended via your local authorised dealer before purchasing.
Should ECHO products be used at certain times of the year only?
ECHO products are available and can be purchased via authorised dealers any time of the year but you may find your individual need to use them is focused at seasonal points of the calendar. For example ECHO Power Blowers may be of major use in the autumn when clearing fallen leaves but can also be used throughout the year to clear litter from public areas or from gardens.
How do I source pricing information?
Authorised dealers will hold full pricing information, alternatively you can call our customer service department to order a price list or discuss individual prices on 0800 597 7777. You may also e-mail us, using the “Contact Us” link from this website on pricing questions.
ECHO product pricing is based on the quality of research, development, technology, design and build that goes into producing each individual product within the ECHO range.
ECHO never cut corners on quality and will not offer cheap inferior products or base it’s product quality and ethos against price sensitive competitors. ECHO competes as a worldwide leader within the outdoor power tool and machinery market due to the right mix of product pricing against the outstanding quality, reliability and durability across the whole portfolio of products.
Can I purchase ECHO products on-line?
ECHO does not sell any products direct via internet trading channels. All ECHO products sold should be done so exclusively through authorised dealers.
Authorised dealers may have their own websites where they sell or offer product information on-line but as an authorised dealer this means that service and warranty covers etc should not be put at risk as the product is still being sold with the aftercare service of the dealer.
In all circumstances of internet sales, it is recommended that in EVERY case, you check the seller details and make sure they are authorised to sell ECHO products before the point of purchase.
An on-line purchase through an unauthorised trading channel may seem a cheaper alternative at the time BUT UNAUTHORISED RESELLERS WILL NOT BE ELIGIBLE FOR WARRANTY, SERVICE OR REPAIRS. By purchasing via unauthorised internet trading channels you may be risking the quality, safety and long term maintenance and reliability of your ECHO product.
How do I maintain ECHO products?
It is best to speak with your ECHO dealer for maintenance and service questions or call our customer service team on 0800 597 7777 for help with the best place to source advice from. The amount of daily, weekly or monthly maintenance up keep will depend on specific requirements and usage levels. For example a professional user who needs the products for daily usage, may need a different level of care and maintenance to a domestic user who uses at seasonal points of the year.
How do I service and source spare parts?
Servicing of ECHO products is carried out via authorised dealers, who will provide all information needed as to when ECHO products will need servicing. It is important to keep up with the servicing levels required as this will impact the warranty cover if servicing requirements are not met. If you have further questions on servicing and warranty cover, please call our customer service team on 0800 597 7777 for further assistance. Servicing levels and checks will vary depending on which product within the ECHO range you have purchased.
Authorised ECHO dealers will be able to source and give advice as to the spare parts needed. An authorised ECHO dealer will enjoy the facility of next-day deliveries as the spare parts warehouse and distribution centre is based in the UK.
Can I rent ECHO products?
You should be able to rent ECHO products if this suits your needs rather than purchasing out right. The hire or rental market will be dependant on what your local dealer offers or if there is a local company within the required area that hires ECHO products. It is recommended that if you think hiring is your chosen route, that you talk with your local ECHO dealer, who will be able to advise you as to if hiring is the best course of action for your needs.
Does low vibration quality really matter?
Hand-arm vibration or HAV for short is to do with power tools transmitting vibration into the hands and arms of the operators.
If you are a user of power tools, you will have general duties under the Health and Safety at Work Act 1974 and the Mangement of Health and Safety at Work Regulations 1999 to review the risks from using power tools and to reduce them so far as is reasonably practicable. The Provision and Use of Work Equipment Regulations 1998 also apply.
ECHO have taken up the challenge of constantly producing and successfully maintaining low vibration products, which are designed for constant and lengthy use. ECHO Power Tools are renowned for their low vibration product qualities.
As a manufacturer, ECHO has the duty to it's users to ensure:-
- Power tools are designed and constructed to reduce the risks
from vibration.
- To work to lowest vibration levels possible when
creating/manufacturing products.
- A product instruction manual is provided with every product sold .
- Information on vibration levels and tests is available for ECHO
products .
Fully trained independent specialists test vibration levels of ECHO products on a regular basis. The tests are carried out in the UK using “in the field” testing. Regular vibration reports are issued and can be viewed upon request via authorised ECHO dealers or by requesting a copy via our “Contact Us” function through this website. Alternatively call our customer service team on 0800 597 7777 for any further questions on vibration figures.
What unique features do ECHO products provide?
ECHO products come equipped with a range of unique features designed to deliver ease and comfort for users.
Innovators within the market place, ECHO created i-start technology, which is patented to certain ECHO products. The device is designed to make starting first time of 2-stroke engines a certainty, while at the same time removing 90% of the effort required in the starting process.
Another innovation to the starting process of ECHO products is ECHO Easy Start, which is denoted by the ES symbol on the ECHO power tool. Easy Start does work in a different way to i-start, although the idea is still working to minimise the effort required in starting the engine. With Easy Start the pulling power needed on the starter rope is greatly reduced compared to competitor offerings and provides no kick-back effect in cranking.
ECHO are successful in producing low vibration and low noise power tools and are leaders in two-stroke power tool emission technology.
What is the life expectancy of ECHO products?
ECHO products are created to be durable for constant and lengthy use at professional user level. Maintenance and service of ECHO products is important to ensure good life expectancy.
The life expectancy will vary depending on a number of factors such as usage levels. Servicing and maintenance plus the conditions and tasks that the product is performing on a regular basis, will all account for the length of the product’s life.
ECHO products are designed to stand and surpass against their competitor offerings to carry out the duties they were designed and manufactured for at a constant and lengthy level. This is to ensure that the user is not let down in their expectation of usage. For further information on life expectancy of ECHO products it is recommended that you speak with your local authorised ECHO dealer.
